Shop Policies

Shipping

Items are normally shipped within 3 business days of ordering.
For multiple items being sent to the same address, combined shipping at a reduced price will be automatically calculated at checkout.  
Items are shipped as follows:

US – Priority Mail.  Typical arrival time is within 2-3 days.  

Canada – First-Class Package International Service. Please note that this service does not include tracking. Typical arrival time is within 7-10 business days.

For shipping to countries other than the US and Canada, or for delivery methods other than those listed, please contact me

Customs and import taxes

You are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Customer satisfaction

I want you to be delighted with your purchase! If you are unhappy with your order for any reason, please contact me.

Returns and exchanges

I will accept returns and exchanges provided that you contact me within 14 days of delivery and ship the item back to me within 30 days of delivery.

Except in the case of damaged or defective items, original shipping costs will not be refunded and you are also responsible for return shipping costs. If the item is not returned in its original condition, you will be responsible for any loss in value.

Please note that returns cannot be accepted on custom or personalized orders, gift certificates, or kits.

Custom orders

Sorry, I am presently unable to accept custom orders. 

Gift wrapping

Complimentary gift wrapping is available upon request. I can also include a handwritten message to the recipient if you’d like.

Packaging

To ensure that your picture arrives safely, it will be wrapped in lots of bubble wrap and shipped in a sturdy corrugated cardboard box.